Refund and Return Policy
At Kunden Fortune Founders Village Resort, we prioritize the comfort and satisfaction of our guests. Our refund and returns policy is designed to ensure clarity and peace of mind when it comes to your bookings and services.
Refund Policy
Our refund policy is valid for 30 days from the date of your booking. If 30 days have passed, unfortunately, we cannot offer a full refund. Below are the guidelines for refunds on bookings.
Eligibility for Refunds:
- Cancellations made 14 days before your check-in date qualify for a full refund.
- Cancellations made between 7 to 13 days before check-in are eligible for a 50% refund.
- Cancellations made less than 7 days before check-in are non-refundable.
Refunds for packages or promotional bookings will be subject to specific terms outlined at the time of purchase.
Refund Process
Once your cancellation is processed, you will receive a confirmation email. If your refund is approved, it will be credited to your original payment method within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund:
- Please check your bank account.
- Contact your credit card company, as processing times can vary.
- If the issue persists, reach out to your bank for further details.
If you’ve taken these steps and still haven’t received your refund, please contact us at [email address] for assistance.
Non-refundable Services
Certain services provided by Kunden Fortune Founders Village Resort are non-refundable, including:
- Spa and wellness treatments once availed
- Guided tours or activities after they have taken place
- Special event packages if cancelled less than 7 days in advance
Exchanges
We do not offer exchanges for services rendered. However, if there are issues with any aspect of your booking, please contact us, and we will do our best to accommodate your concerns.
Contact Us
If you have any questions or require assistance regarding refunds and cancellations, please don’t hesitate to reach out at hello@fortunefounders.in . We are here to ensure you have the best experience at Kunden Fortune Founders Village Resort.